Location: Hybrid, with minimum 3 days in office (Shoreditch, London) per week

Time Zone: London

Type: Full Time

Team: Operations

Why we’re hiring this role 🚀

Visible is scaling fast, which means our data - and the decisions it powers - are growing up, too. Our in-house, SQL-based dashboards need a dedicated owner to sharpen definitions, improve reliability, and unlock more value. We’re looking for a Business Analyst to turn questions into insights, make dashboards a trusted single source of truth, and elevate executive reporting. If you love owning the reporting stack, enforcing data quality, and driving growth with evidence - not guesses - we’d love to meet you.

What you’ll be doing day-to-day 👨‍💻

Maintain and improve existing BI dashboards & build new ones

• We’ve built several in-house, SQL-based dashboards that serve core needs. They’re fit for purpose today, but they need love: faster queries, clearer documentation, better reliability, and basic tests/monitoring. You’ll own them end-to-end, keeping definitions current as the business evolves and ensuring they remain our single source of truth, aligning the underlying product database with our other sources
• Current examples: ARR reporting, Cash reporting, Growth targeting
• Upcoming example: a daily view of new users, marketing spend, and CAC by channel for the marketing team to guide acquisition strategy

Support ad-hoc data requests

• Partner with our Strategy and Ops lead and stakeholders across the business to triage, clarify, and deliver one-off analyses with well-labelled, reproducible SQL queries
• Recent examples: What’s the LTV of our US users by state? What was the impact of introducing HSA/FSA payments in the US?

Maintain our data warehouse

• Our database is based in GCP, and it has been built up gradually over the past 3 years. It wasn’t necessarily built with BI in mind, and some legacy parts may need to be updated or deprecated. This means you will need to spend some time cleaning this up after you join and actively maintain it later down the line

Who you are 🤝